DIA is actively engaging with the intermediary market, to understand operating challengers and pain points. DIA openly encourages providers of Plan Management and Support Coordination to contact us to inform us on what you are experiencing.
With COVID-19 and the imminent release of the 2020-21 NDIA Price Guide with indexation and final price limits, DIA is aware that some providers are reviewing their operations and considering their business and social objectives to determine their ongoing position within the market.
In addition to providers seeking to inform DIA of operational and market challenges, NDIS registered providers have a range of reporting obligations under the NDIS Quality and Safe Guards Commission including Section 13A of the NDIS Provider Registration and Practice Standards) Rules 2018. These legislative rules require Registered Providers to give the Commissioner notice of any of the following events:
- An event that significantly affects the provider’s ability to comply with any of the provider’s conditions of registration;
- A change that adversely affects access by a person with disability to the supports or services the provider is registered to provide;
- An adverse change in the provider’s financial capacity to provide any of the supports or services the provider is registered to provide;
- A significant change in the organisation or governance arrangements of the provider;
- An event, relating to the suitability of the provider to provide supports or services to people with disability, to which the Commissioner would be required to have regard under any of paragraphs 9(2)(c) to (h) if the provider were an applicant for registration as a registered NDIS provider;
- An event, relating to the suitability of the provider’s key personnel to be involved in the provision of supports or services that the provider is registered to provide, to which the Commissioner would be required to have regard under any of paragraphs 10(2)(b) to (g) if the provider were an applicant for registration as a registered NDIS provider.
Notice of such an event must be given to the Commissioner:
- On the form approved by the Commissioner (Online Form Here); and
- As soon as practicable after the event occurs.
This will included situations where Registered Intermediary Providers are experiencing operating stress and looking to suspend or withdraw from service.