Welcome to Disability Intermediaries Australia


The industry group for providers of Intermediary supports and services.

Disability Intermediaries Australia represents a community of providers who share a common interest in delivering and promoting the benefits of Support Coordination and Plan Management.

Intermediary supports and services are critical supports under the NDIS, assisting people with a disability to achieve their choice and control through cutting edge service delivery that better meet their needs.

Latest News


DIA Market Updates DIA invites all NDIS Support Coordination and Plan Management providers and practitioners to attend the Q3 DIA Market Updates and Question Time. This session will benefit any NDIS...

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About DIA

Formed in late 2018 , Disability Intermediaries Australia (DIA) is Australia’s peak body for non-government  Intermediary service organisations and practitioners.

Collectively, DIA members deliver Support Coordination and Plan Management services to more than 1 in 3 NDIS Participants (over 143,000) across Australia. DIA members represent more than 68 per cent market share in the Plan Management and Support Coordination market.

DIA members include a mix of corporate, large, SME and sole trader entities, that deliver supports and services to people in metropolitan, rural, remote and very remote settings.

As the NDIS continues to make intermediary services better suited to the self-determination goals of people with disability, DIA will be an active voice for support and reform to intermediary products so that they are more reputable, resilient and viable.

The Board of DIA:

John Della Bosca AM
Chair of the Board

Read John's bio

John is passionate about public policy that improves equity and social justice and especially interested in harm minimization approaches to programs that effect people in vulnerable situations such as illicit drug users, the homeless and the mentally ill.

Tanya Walford

Read Tanya’s bio


For Tanya, disability supports should be simple, efficient, quality and effective. Tanya sees the need for lived experience and how that translates to great service. We are here to enable the clients and their teams to make confident decisions when using their NDIS funds.

Tanya has a genuine passion to use my leadership, business management and communication skills to educate and support other NDIS intermediary providers to provide excellent, client focussed services.

Martin Adlington

Read Martin’s bio

Keeley Goldrick

Read Keeley’s bio

Keeley is a senior professional in the social services sector. She oversees the national team of support coordinators at Future Focused Support Coordination, who create effective partnerships and connections to benefit clients’ their participants goals.

Keeley is dedicated to creating service excellence at an organisational level, keeping in mind the impact at the broader NDIS space. Keeley’s experience has centred on innovation in program design, interdisciplinary team coordination and social stewardship. She has university qualifications in psychology and public policy and is an MBA graduate from Monash University.

Claire Wittwer-Smith

Read Claire’s bio

Claire is the Founder and Executive Director at My Plan Manager. Claire brings a wealth of intermediaries sector experience to the DIA Board.

Claire is passionate about ensuring people with a disability maximise choice and control and be empowered in their lives. The intermediaries sector is crucial to the success of empowerment for people with a disability in the NDIS.

Andrew Kiel

Read Andrew’s bio

Bronia Holyoak

Read Bronia’s bio

Bronia is the Chief Executive Officer of Valued Lives. Bronia brings evidence-based expert analysis and advice that informs and empowers people with a Disability, particularly in her home state of Western Australia.

Bronia’s understanding of the peer support service model and its benefits through shared experiences is invaluable to the DIA Board.

John Drill

Read John’s bio

John is the Managing Director of myAutonomy and joins the DIA Board with holding a Bachelor of Business (Accounting and CPA Program.

Executive Management of DIA:

Jess Harper
Chief Executive Officer

Read Jess’s bio

Jess has a distinguished history of senior leadership roles within both the public and private sectors. As the former Director of Market Intermediaries at the National Disability Insurance Agency, Jess is a long time champion of plan management and support coordination.

Jess possesses an impressive track record in strategic enterprise development and is a Member of the Australian Institute of Company Directors.

Jess is a leader who is deeply skilled, committed to people with disability and their families and who understands the importance and benefits that plan management and support coordination services deliver to people with a disability and the NDIS.

Membership Application

Thank you for your interest in supporting Disability Intermediaries Australia (DIA) mission to:

make NDIS Intermediary services available and accessible to more participants and more sustainable for providers.

 DIA’s deliverables and commitment to our Members:

1. Better Managing Commission Requirements: Work with the NDIS Quality and Safeguards Commission to deliver more sensible, cost effective and intermediaries centric audit and operating arrangements.

2. Sector Sustainability: Trouble shoot common, time sapping systemic problems and liaise with the NDIA on getting issues fixed.

3. Developing Industry Accreditation: Develop Provider and Practitioner Practice Accreditation  for Support Coordination and Plan Management.

4. Intermediary Pricing: Respond to and play an active role in negotiating pricing engagements with the NDIA.

5. Government Representation: Represent the Intermediaries sector to government (federal and state) as well as representation on the:
•  NDIA Industry CEO Reference Group; and
•  NDIS Q&SC Provider Consultative Committee; and
•  NDIA Digital Community of Interest .

If you would like to support our goals, please choose from the Membership Options below.

Membership Options

Please select the membership option that best suits your organisation.

DIA has made the application process as simple as possible for hard working intermediary providers. The Simple 3 step process is

  1. Pay the membership fee via the links below.
  2. Complete the application form available after payment (depending on your membership category this will either be emailed for you or available to download).
  3. Receive acceptance or rejection of your membership application.

Membership fees are due on application and are only refundable should an application be rejected. All DIA Memberships fall due for renewal on 30 March of each year, regardless of when initial membership is commenced.


For Sole Traders
and Individuals
Not Full Membership


+GST per year



For organisations
with 1 to 9 FTE


+GST per year



For organisations
with 10 to 24 FTE


+GST per year



For organisations
with 25 to 49 FTE


+GST per year



For organisations
with 50 to 99 FTE


+GST per year



For organisations
with 100 to 149 FTE


+GST per year



For organisations
with 150+ FTE


+GST per year


Need more information?

Contact us