Welcome to Disability Intermediaries Australia


The industry group for providers of intermediary services.

We are a fast growing community who share a common interest in delivering and promoting the benefits of Support Coordination and Plan Management  in assisting people with a disability to achieve their choice and control goals through cutting edge delivery of products that better meet their needs.
Latest News


DIA AGM DIA will be conducting the our 2020 AGM online via Zoom. Date: Thursday 19th November 2020 Time: 2:00pm AEDT Commencement Formal notice and meeting details have been sent to all members....

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RPMPs TO PROVIDE ABN DETAILS WHEN MAKING CLAIMS From Sunday 25 October 2020, Registered Plan Management Providers will need to include the Australian Business Number (ABN) of providers when...

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NDIA RELEASES GUIDE TO PLAN MANAGEMENT Today, 1st October 2020, the National Disability Insurance Agency (NDIA) has released the much-awaited Guide to Plan Management. The NDIA intended this to be a...

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Coronaviruses are a large family of viruses known to cause respiratory infections. This new coronavirus is called COVID-19. Symptoms range from fever, tiredness, dry cough, aches and pains, nasal...

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About DIA
Formed in late 2018 , Disability Intermediaries Australia (DIA) is Australia’s peak body for non-government disability intermediary service organisations and practitioners. Collectively, DIA members deliver Support Coordination and Plan Management services for Australians with all types of disability.

As the NDIS continues to make intermediary services better suited to the self-determination goals of people with disability, DIA will be an active voice for support and reform to intermediary products so that they are more reputable, resilient and viable.

The Board of DIA:

Julie Keene
Chair of the Board

Read Julie's bio

Having held senior executive roles within the health, higher education and financial services sectors over more than 25 years, Julie brings a broad-base of experience to the DIA board.

Julie is the CEO of Integra, prior to Integra Julie served as the Chief Financial Officer at HBF Health, the Executive Director Finance, Planning and Commercial Services at Murdoch University and has held board roles in the community services, health, education and tourism sectors.

Sam Paior

Read Sam’s bio

Sam is the Founder and Director of The Growing Space an independent Support Coordination business and manages an informative Facebook page and a subscription based web page; which includes stacks of great NDIS info and resources  designed to help people with disability and families demystify the NDIS maze. 

Sam has a background in marketing and architecture, and solo parents two children with NDIS plans. She is passionate about helping people with disability live good, included lives.

Billy Kang

Read Billy’s bio

Billy is a Partner at Nexia Australia. Billy offers evidence-based expert analysis and advice that informs and empowers his clients’ critical business decisions. Billy is an experienced management consultant, with core expertise in business modelling and planning.

Billy has worked with organisations across a broad range of industries and specialises in advising organisations in the human services sector, in particular, those transitioning to the National Disability Insurance Scheme (NDIS).

Elisa James

Read Elisa’s bio

Elisa is the Founder and Managing Director at Plan Tracker. Elisa is a passionate, creative and forward-thinking professional who is pioneering innovative technology that is positively disrupting the NDIS space.

With a background in technology and having her own son as an NDIS participant, Elisa recognised a need to make intermediary services an easier option for individuals and families wishing to take control of their plans and now runs a company delivering just that.

Evie Naufal

Read Evie’s bio

Evie has been living, eating and breathing NDIS detail since 2015 as a Principle and trainer at Disability Services Consulting.

Evie has trained over 500 Support Coordinators in this time and is passionate about building the capacity of the sector to provide effective, expansive support.

Evie holds a business degree from HEC Paris and a Media Communications degree from the University of Melbourne.

Dougie Herd

Read Dougie’s bio

Dougie is an Executive Director at Community Connections Inc. Dougie brings a wealth of disability sector experience to the DIA Board.

Dougie has extensive experience working within the Disability Sector. Prior to his role at Community Connections Dougie has held executive, consulting and management roles with organisations including: National Disability Services, the National Disability Insurance Agency, Every Australian Counts, NSW Industry Development Fund, Disability Council of NSW and the Physical Disability Council of NSW.

Executive Management of DIA:

Jess Harper
Chief Executive Officer

Read Jess’s bio

Jess has a distinguished history of senior leadership roles within both the public and private sectors. As the former Director of Market Intermediaries at the National Disability Insurance Agency, Jess is a long time champion of plan management and support coordination.

Jess possesses an impressive track record in strategic enterprise development and is a Member of the Australian Institute of Company Directors.

Jess is a leader who is deeply skilled, committed to people with disability and their families and who understands the importance and benefits that plan management and support coordination services deliver to people with a disability and the NDIS.

Membership Application

Thank you for your interest in supporting Disability Intermediaries Australia (DIA) mission to:

make NDIS Intermediary services available and accessible to more participants and more sustainable for providers.

In 2020, DIA’s deliverables:

1. Better Managing Commission Requirements: Work with the NDIS Quality and Safeguards Commission to deliver more sensible, cost effective and intermediaries centric audit and operating arrangements.

2. Sector Sustainability: Trouble shoot common, time sapping systemic problems and liaise with the NDIA on getting issues fixed.

3. Developing Industry Standards: Develop Provider and Practitioner Practice Guidance and Service Standards  for Support Coordination and Plan Management (sometimes referred to as sector self regulation).

4. Intermediary Pricing: Respond to and play an active role in negotiating FY 2020/2021 pricing engagements with the NDIA.

5. Government Representation: Represent the Intermediaries sector to government (federal and state) as well as representation on the:
•  NDIA Industry Reference Group; and
•  NDIS Q&SC Industry Consultative Committee.

If you would like to support our goals, please choose from the Membership Options below.

Membership Options

Please select the membership option that best suits your organisation.

Associate Member

For Individuals


per year



For organisations with
up to 10FTE personnel


per year



For organisations with
11FTE personnel or greater


per year


Need more information?

Contact us