NDIS Provider Newsletter: Supporting participants and managing NDIS funding
Today, 16 April 2025, the National Disability Insurance Agency (NDIA) released a provider newsletter. This newsletter included information on how NDIS funds are to be managed. Below is a snippet from this Newsletter.
“
Supporting participants and managing NDIS funding
Providers, plan managers and support coordinators play a key role in helping participants manage their NDIS funding. It’s important to ensure participants use their funding correctly and manage their budgets to avoid running out of support before their plan ends.
NDIS supports lists
As of October 2024, participants can only purchase supports from the NDIS support list. There is also a separate list of things NDIS funding cannot be used for. Providers must ensure they guide participants to make purchases from the correct list.
Spending within the plan
Providers must ensure all claims reflect the participants’ actual support needs as outlined in their plan. Recent changes to the NDIS Act mean funding must be paid in line with the approved plan. If a participant uses their funding faster than expected, they cannot request additional funds to top up their plan.
Stated and flexible supports
Not all supports need to be stated for a participant to purchase them, but spending should always align with the approved funding category in the plan.
Flexible supports allow participants to decide how to use their funding within the approved support category but must stay within the same fund management type.
Some supports in a participant’s plan are listed as stated supports, meaning they must be purchased exactly as described. If you’re unsure, always check with the participant, their plan manager, or support coordinator before delivering or claiming for a support.
Your role in supporting participants
- Ensure supports align with the NDIS supports lists before delivery.
- Assist participants in managing their budget by offering guidance based on the information they share.
- Educate participants on effective budget management and recommend tools and resources they can use to track their spending and manage their funds.
- Act ethically and transparently in all interactions.
We’re here to support you in helping participants manage their NDIS plans.
You can find more information about the changes to NDIS supports below:
“
DIA is a members-based organisation. We are only able to do the work that we do because of the ongoing support of our members. Thank you to all DIA members that continue to support the work we do. If you’re a provider delivering Support Coordination or Plan Management are not yet a member, you should consider joining. Click here to join from our homepage.