PROFESSIONAL STANDARDS OF PRACTICE PUBLISHED FOR PLAN MANAGEMENT AND SUPPORT COORDINATION
Disability Intermediaries Australia (DIA) is pleased to publish Professional Standards of Practice for the delivery of Plan Management and Support Coordination.
The development of these two Professional Standards of Practice is a vital step in the growth and maturation of the Intermediary sector which incorporates the delivery of Plan Management and Support Coordination supports. The Intermediaries sector continues to develop and will mature on a foundation of the highest level of Standards of Practice for Registered Plan Management Providers (RPMPs) and Support Coordinators to meet the needs of the people with a disability they support as well as their responsibilities under the NDIS Quality and Safeguards Commission.
Since its foundation in 2018, DIA has been an active voice and thought leader for the increased quality and sustainability in the delivery of Intermediary supports via ongoing reform. These sector developed Practice Standards lay the foundations and principles on which both Participants and Intermediary providers can rely on for the delivery of quality Intermediary supports.
These Professional Standards of Practices have been developed in conjunction with both the Intermediary sector and Participants. Professional Working Groups were established for both the Plan Management and Support Coordination sectors consisting of current service providers. Further sector input was provided by personal meetings, written submissions and workshops. To ensure that these Professional Standards of Practice reflect the views, requirements and priorities of people with disability, DIA met with over 360 NDIS participants across the country via group and 1 on 1 sessions.
DIA has always committed to sharing and publishing information as soon as it is possible. DIA understands that publishing these Professional Standards of Practice so close to the festive season my be less than ideal for some Plan Managers and Support Coordinators as such we are publishing these ahead of becoming formally effective on 1st March 2022.
DIA will work with our Members and the Intermediary sector more broadly throughout the first half of 2022 to facilitate the implementation of these Professional Standards of Practice into the day to day provision of Intermediary supports. We will do this by providing:
- Fact Sheets;
- Frequently Asked Questions;
- Information sessions, workshops etc; and
- Practical tools
On the publication of these Professional Standards of Practice for Plan Management and Support Coordination, DIA CEO, Mr. Jess Harper said:
“This development of these Professional Standards of Practice has been two years of hard work in the making. DIA has worked with the sector to develop these Professional Standards of Practice which for the first time sets an industry led and developed foundation for the delivery of Plan Management and Support Coordination services.
DIA would like to thank all of the stakeholders involved including DIA Members, Providers, Participants, Government Agencies and more for playing a positive role in the development of these Professional Standards of Practice.
DIA is proud of these Professional Standards of Practice and the benchmark they set which gives greater confidence to all Intermediary support stakeholders in the quality of supports being delivered.”
These Professional Standards of Practice, once implemented, will complete phase one of DIA’s Market Leadership, Support and Development Program.
Phase Two of DIA’s Market Leadership Support and Development Program will commence in 2022. Phase Two will see the development and implementation of a Service Accreditation Model which will sit over these Professional Standards of Practice. This accreditation model will examine and set how providers are able to demonstrate the quality of their service offering including the minimum expected qualifications, service experience, lived experience and training / development pathways for the Plan Management and Support Coordination Workforce.
DOWNLOAD THE PROFESSIONAL STANDARDS OF PRACTICE